Guests stay at hotels for a variety of reasons. Some are business travelers looking for a place to rest their heads between meetings. Others are vacation travelers looking for nearby tourist attractions. And some are planners and attendees in town for a meeting or event. Whatever a guest's motivation for staying with you may be, one thing's for sure: the experiences and amenities your hotel offers can make a big difference in growing your business. With that being the case, we put together a list of hotel amenity ideas that any guest is sure to love. But first, let's learn a little bit more about hotel amenities.
An amenity is defined as "a desirable or useful feature or facility of a building or place." For hotels, the options are endless. Things like toiletries and personal care products, like hair dryers and shaving cream, go without saying and should be stocked in every room. Coffee and tea kits and a mini fridge are also largely expected, as well as some kind of complimentary breakfast. Other perks like free Wi-Fi, a fitness center, free parking, and flat-screen TVs in rooms are commonplace as well. But that's only the beginning.
Amenities like the ones listed above are becoming more and more expected — so much so that guests might not even notice them anymore. But that doesn't mean there aren't ways for you to offer amenities that stand out.
At the end of the day, it's all about the hotel customer experience, and amenities go a long way in making a guest's stay more enjoyable. Not only are amenities like the ones listed below a fantastic way to "wow" your guests, but they can actually be used as a selling point and shape a portion of your hotel's marketing strategy, too.
This is one of the simplest hotel amenity ideas on this list, but it's also one of the easiest to execute. Use what you know about your guests to create a personalized welcome gift. During the booking process, you likely figured out why they’re visiting (business, vacation, in town for a bachelorette party, etc.) and you know if they’re traveling with family, kids, pets, or their partner.
If they’re traveling with kids, have kid-friendly treats, toys, or books in the room. If it’s a couple’s romantic weekend away, put together a small package of chocolate-covered strawberries and some champagne. Surprise them by having it waiting in their room for them when they arrive.
Give guests a taste of your city by stocking rooms with a basket of snacks and drinks from local establishments. It gives you a chance to highlight the uniqueness of your destination while delighting guests with fun freebies. And, it’s a great way to plug your local small businesses and give them a boost. If you have a grab-and-go snack station in your lobby or a coffee shop, consider offering other, more robust varieties of local food and drink there as a for-purchase option.
Business travelers, event attendees, or planners may need to get some work done during their stay. As such, offer friendly and open coworking spaces for those who like to work in a “coffee shop” type atmosphere. Make sure some rooms are equipped with desks for those who prefer to work in a quiet, private space.
If your destination is one that's bike-friendly, consider investing in a fleet of bikes for guest use. If you have the capabilities, offer a guided tour that leaves daily, or maybe on the weekends. It’s a great way to encourage guests to get active, go green, and see the best parts of your city at their leisure.
Hawthorn Suites by Wyndham offers a free bike share program that provides guests with a free bike, helmet, lock, and local map. Each bike has a bike basket for storing guests’ belongings or purchases while they’re out.
Ride share services are the norm, but what if you took it one step further? Offer guests a free ride in your hotel's car or SUV, like the Harvest Inn in Napa Valley, California, and take them anywhere within a reasonable radius of the hotel. Or, give them a free rental. The White Elephant in Nantucket, Massachusetts offers guests who book a particular suite a free BMW car rental to use during their stay.
The DogHouse hotels are the first of their kind – a craft beer hotel where guests can sleep above a brewery. Their Columbus, Ohio location offers in-room draft beer and a mini fridge with a curated selection of the brewers’ favorite beers. If a beer tap isn’t something you can add in-room, consider stocking the fridge with staff favorites or local brews.
Surprise guests with an in-elevator cocktail while they wait. Or, offer a personal bartending service where a mixologist will come to their room and make beverages for an additional charge. On Saturday evenings, the W Los Angeles – West Beverly Hills parks a miniature bar cart with a personal bartender in the elevator to create signature cocktails during the lift. At The Surrey in New York, a mixologist prepares drinks in-room and leaves behind enough ingredients and tools for 4-5 drinks so guests can try their hand at mixing their own. It’s an out-of-the-box way to provide a customized F&B experience while avoiding crowds and large gatherings.
Consider providing your guests with complimentary in-room board games or video games. It’s a great option for families, or for those who are kids at heart. Dorchester Collection hotels offer family games (and freshly-baked cookies), and Denver's The Curtis has a video game-themed room with board games and video games galore.
Provide themed experiences or themed rooms that play up your destination and all the great sights and attractions your city has to offer. Going with the music theme of its brand, at any Hard Rock Hotel, guests can listen to curated playlists and even take in-room guitar lessons on a Fender guitar. At Art Ovation Hotel in Sarasota, Florida, guests are provided with in-room ukuleles and leather-bound sketchbooks to foster their inner creativity. The Curtis in Denver also offers several additional themed rooms, including Star Trek, Jimmy Buffett, Talladega Nights, and Barbie.
Whether it’s a well-stocked bar cart with all the ingredients, a modest mini bar, or an in-room signature cocktail station, mix up the offerings of your in-room beverage selections to give guests an alternative option to going out. The HotelRED in Madison, Wisconsin pulls out all the stops for its in-room minibars. They come stocked with Wisconsin spirits, as well as the classic favorites. For a one-time $100 payment, guests get the “Raid the Minibar” deal where they can have all the drinks and snacks they want.
If you’re located in an area with lots of hiking trails or is popular for outdoor activities, offer outdoorsy items to your guests for free, or for a small rental fee. Stock a borrowing closet with things like hiking boots, windbreakers, fishing poles, and daypacks. If it matches your destination and the demands of your guests, maybe also consider offering canoe or kayak rentals, mountain bikes, or tennis racquets. The Weekapaug Inn in Rhode Island, for example, is a haven for nature enthusiasts, and they offer Hunter boots and outerwear for guest use.
In-room workout options give guests the convenience and safety of staying fit from the comfort of their own rooms. The Hilton McLean Tysons Corner’s “Five Feet to Fitness” program offers in-room fitness options like a stationary bike, high-intensity interval training stations, and a fitness kiosk with workout videos and yoga classes.
Consider offering cooking classes with your restaurant chefs, or partner with local restaurants and have their chefs host a special cooking class at your hotel. Class options can either be private, group, or open registration with a headcount limit. The Cooking School at Zero George Street Hotel in Charleston, South Carolina is considered one of the “best cooking classes in the world.” The classes, hosted by the hotel chefs, teach guests cooking techniques and styles, and they walk away with an unmatched culinary experience.
Sometimes, it’s the little touches that count. The Viceroy Riviera Maya in Playa del Carmen, Mexico has a Soap Concierge who provides a variety of soaps for guests to select from. This allows guests to have personalized bars of soap stocked in their rooms. The VIEW in Lugano, Switzerland takes it one step further and allows guests to customize everything in the room, from the fragrance and lighting to the toilet paper and pillows.
Give guests something they can’t get anywhere else. Go the extra step and provide discounts and packages based on their interests, like coupons for their favorite stores and specials at restaurants they might enjoy. Or, organize your own complimentary walking tours or bar crawls to show guests the best highlights within walking distance of your hotel.
For guests who aren’t keen on board games or video games but still want a different kind of in-room entertainment, consider offering complimentary books and movie rentals. If you want to add a little extra joy, deliver a free container of freshly-popped popcorn, or have the makings for movie snacks right in the room. In the Maldives, Niyama Private Islands Resort rooms have popcorn makers and all the fixings stocked daily.
Especially with lingering uncertainties about the safety of dining indoors, if you have the space to make outdoor seating, a poolside cocktail bar, or a rooftop bar or restaurant, this is an appealing to many. In urban areas, rooftop bars are popular and might entice more guests to dine at your hotel rather than go looking for another restaurant elsewhere.
To cater to guests who are vacationing in your destination, consider creating themed or customized city tours based on what they’re interested in. Offer tours for foodies, craft beer enthusiasts, happy hours, dining experiences, historical walks and landmarks, boutiques and shops, and all the major attractions. The Magnolia Hotel and Spa in British Columbia provides guests with themed maps of the city pointing out things like Tapas Trail for quick bites or the Haunted Trail to catch a glimpse of some historical sites.
According to an Orbitz survey from 2019, 63% of millennial vacationers said the hotel amenity they would most like to see in their rooms is plants. The Kimpton Gray in Chicago partnered with the city’s conservatory to offer a few rooms filled with indoor plants, in what they called their “plant pop-up hotel.” For a limited time, guests could book one of these rooms packed with a variety of plants.
Don't stop at what's expected. Go above and beyond. Give guests amenities that they'll remember, and maybe even share on social media and tell their friends and family about.
Up next, check out our list of hotel SEO tips to maximize your exposure.
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The hotel lobby is the nerve center of almost any hotel. It’s where guests come to check-in, check out, ask questions to the front desk staff or concierge, wait for taxis or shuttles, and engage in with other guests. A vibrant and aesthetically pleasing hotel lobby design sets the tone for a guest’s entire experience at a property and can help make a lasting, positive impression.
The renowned artist, Andy Warhol, once quipped, “The lobbies are always the best-looking place in the hotel — you wish you could bring out a cot and sleep in them.”
With all of this in mind, it’s crucial to think through your hotel lobby’s layout down to the most minute detail.
Here are some of the key aspects of a hotel lobby layout that property owners and managers should consider when designing the lobby space:
Let’s walk through each one of these aspects in a bit more detail.
There are two key elements to lighting design in a hotel lobby layout:
It’s important to strike a balance between hue and intensity. The color or warmth of white light is ranked on the Kelvin scale — the warmer the color, the lower the color temperature. Choosing the right temperature and strength for your lobby depends on the atmosphere you want to create. Candlelight is around 2000 degrees Kelvin while daylight is typically between 5,500 and 6,500 degrees Kelvin.
From ceiling chandeliers to wall sconces and floor lamps, the type of fixtures you choose will help define your aesthetic. Combine elegant chandeliers with ambient floor fixtures to create a modern, sleek, or cozy vibe.
Let’s start with the brightness and color of the light that will greet guests when they first set foot in a hotel lobby.
The best hotel experiences are the ones in which guests feel comfortable and welcomed. Extremely bright white lighting may enable you to see every last detail in a room with perfect clarity, but it’s likely to create the impression of a sterile, cold and harsh environment.
Lighting professionals recommend that hotel lobbies opt for soft, warm ambient lighting between 2700-3000 Kelvin that is more yellow than white or blue. Conveniently, this is the same Kelvin range as the standard incandescent light bulb.
While there is a recommended temperature range for the light that emanates throughout hotel lobbies around the world, there is no such standard for the types of lighting fixtures hotels should deploy.
The types of lighting fixtures that adorn a hotel lobby are largely dependent on the overall design and size of the space that needs to be lit. A combination of table lamps, chandeliers, recessed lighting and footlights evenly spread across the lobby will provide a warm and even ambiance for every guest.
Done right, a hotel lobby can engage all five senses, making for a more memorable guest experience. Scent marketing, for example, can be a powerful motivator for spending. Some ideas for designing a space that engages all the senses include brewing hot coffee, lighting candles, offering freshly baked snacks and playing soft music through the sound system.
These efforts allow guests to quickly attribute your hotel with a feeling and emotion — one they’ll carry with them long after checkout.
More hotels are creating multi-use spaces where guests co-mingle with locals and staff. Your hotel lobby can evolve beyond a place for guests to just check in or out and become a place of community and convenience. Hybrid lounge and dining spaces can coexist with libraries, outdoor terraces and convenience corners.
If your venue caters to digital nomads and business travelers, allocate one section of your lobby for working. These ideas can transform a traditional lobby into shared spaces where guests can gather and engage.
It may seem like a somewhat obvious point, but the amount of open space in a hotel lobby is a delicate balance between stylistic design and practicality. Too little floor space and a lobby will feel cramped and uncomfortable. Too much and it will feel empty and devoid of life.
To ensure guests always feel comfortable when they walk through the lobby, hoteliers should aim to have enough open floor space to accommodate roughly 10-15 percent of the hotel’s guest capacity at any given time. This will ensure the lobby retains a healthy balance of breathing room and coziness.
When considering the types of furniture to include in your hotel lobby layout, it’s best to keep things relatively simple. Coffee tables, wingback chairs, ottomans, couches and loveseats are standard elements in almost any hotel lobby. Properties that wish to convey a more rustic and homey aesthetic may also want to consider rocking chairs and fainting couches.
The style of furniture chosen for your hotel lobby depends on the overall brand of the hotel, the surrounding area, and the architecture and history of the property.
Furniture styles can be broken into three main categories: historical, modern and contemporary.
The historical category includes styles that date back hundreds of years, including:
The modern category of furniture style was developed in the early 20th century and includes:
The final category of furniture style is contemporary, which consists of the styles that are largely popular today:
No matter what style you choose for your hotel lobby layout, it’s best to keep your furniture consistent and avoid mixing and matching — Jacobean and Relaxed Modern hardly go together.
Biophilic design is a relatively new discipline with ancient roots.
As Stephen R. Kellert wrote in the design and architecture publication, Metropolis:
“Biophilic design seeks to connect our inherent need to affiliate with nature in the modern built environment. An extension of the theory of biophilia, biophilic design recognizes that our species has evolved for more than 99% of its history in adaptive response to the natural world and not to human created or artificial forces. We became biologically encoded to associate with natural features and processes.”
Simply put, human beings are most comfortable when we are surrounded with elements that remind us of the natural world. Plants, animals, water features, natural light and views of the outside environment are all essential to biophilic design. Hotel managers and owners should incorporate as many of these elements as possible into their hotel lobby layouts to immediately put guests in a calmer and healthier mindset from the moment they arrive at the front desk.
And speaking of front desks…
The front desk is a mainstay of almost every hotel in the world. It’s where guests check-in, checkout, and receive answers to any inquiries during their stay. This turns the seemingly innocuous task of selecting a front desk design into one of the most important decisions a hotel owner or manager will make regarding a hotel lobby’s layout.
Much like the amount of floor space allocated in the lobby, you want the front desk to reflect the overall size of the hotel. If you expect to deal with a large influx of guests throughout the day, it’s best to choose a front desk design that provides adequate space for multiple agents to engage with new arrivals.
For smaller hotels, a desk accommodating only one or two agents will suffice.
Whether large or small, hoteliers would be wise to construct a front desk that is reflective of the furniture style you have selected for the rest of your lobby.
A concierge is an essential part of many luxury hotel operations. However, unlike the front desk staff — which normally deals with inquiries from guests about the goings-on and amenities at the hotel — the concierge generally deals with guest needs that extend beyond the boundaries of the property.
This key difference sets the concierge apart from the rest of the front desk staff and many hotels provide them with a distinct desk set away from the front desk. Where this concierge desk sits in the lobby is entirely up to the discretion of a hotel owner or manager; however, concierge desks are commonly situated next to the main entrance and exit of a lobby as it allows guests to ask questions on their way out the door.
Depending on the type of hotel, a lobby may include designated areas for coffee and small snacks that guests can enjoy as they travel to and from their rooms. These amenities are particularly valued among business travelers with limited time on their hands.
Food and beverage stations of this type are generally found away from the front desk and close to any hallways or corridors that actually lead to guest rooms. This ensures that people queuing for coffee won’t interfere with the operations of the front desk or concierge. Food and beverage stations may also be found outside any dining rooms, cafes or restaurants that are connected to the hotel lobby.
Luggage carts are useful tools for carrying large amounts of baggage to and from guest rooms, and it is a normal occurrence to see them gliding in and out of hotel lobbies throughout the world.
However, these essential tools have to be stored somewhere when they aren't in use.
Hoteliers should consider designating an area in their hotel lobby where these important instruments are stored when not in use. Generally speaking, this area should be located near the main entrance to the hotel so it can be easily accessed by guests looking to bring large amounts of luggage to their rooms.
Whether a guest is traveling for business or pleasure, they will likely want to know something about the area in which they are staying. Providing guests with information about local attractions and the area surrounding the property are appreciated by every type of traveler.
Customarily, the distribution of this information takes place in a brochure rack of some kind near the front desk or entrance/exit of the hotel.
Though this is an entirely appropriate element of a hotel lobby layout, it may be beneficial for hoteliers to digitize this information and make it available to guests via their mobile devices — nixing the entire need for a physical information center and creating a more streamlined hotel lobby experience.
When thinking through the aesthetics of a guest experience in a hotel lobby, the placement of electrical outlets and power charging stations may come last (as it does in this blog post); however, that doesn’t make it any less important than the rest of the above outlined aspects of a hotel lobby layout. In fact, this may be one of the most important logistical challenges a hotel owner or manager thinks through when designing a hotel lobby.
Too many outlets or chargers in one place will leave guests crowded and fighting for elbow room — not exactly the experience hoteliers are looking to impart to their customers. Instead, be sure to evenly space charging stations and power outlets throughout the lobby so every guest can access a plug without banging into another guest.
A hotel lobby layout is largely up to the discretion of the hotel owner or manager, but there are some general rules that should be followed no matter what. Finding the balance between beautiful design and practicality is the quintessential challenge that comes with designing a hotel lobby. By following the advice outlined above, you will lay the groundwork for an outstanding hotel lobby that welcomes and comforts every guest who checks in.