BCBS Member Resources
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Whether you’re new to Blue Cross Blue Shield insurance, recently moved or are just ready for a change, selecting a primary care physician is an important first step toward managing your healthcare. Your primary care doctor is your medical “home.” It’s the doctor you visit for most medical needs, including wellness visits and routine screenings, non-emergency illnesses like earaches and sore throats, and the person you speak to about your health questions and concerns. If you have an HMO, your primary care physician will also be the person who refers you to see a specialist.
Some patient-primary care relationships can span decades, while others will be short-lived because you change insurance or move. No matter how long you plan to see your primary care physician, the relationship is an important one. You’ll want to select someone you feel comfortable having honest conversations with, someone with expertise in the areas that meet your health needs, and someone who is “in-network” for your health insurance plan. The Blue Cross Blue Shield Association National Doctor and Hospital Finder, our provider directory, can help you to narrow your search.
Here are five tips for choosing a new primary care physician:
Most health plans have negotiated special, discounted rates with certain doctors and hospitals in your area, and you will pay less out of pocket for visiting those doctors, who are called "in-network" for insurance purposes. Ensuring that you select an “in-network” doctor will help you avoid a surprise “out-of-network” charge or having to pay in full out of pocket because the doctor you’ve selected doesn’t accept your insurance plan. Check our directory to find an in-network doctor in your area.
Now that you have the list of in-network doctors, you can begin narrowing it down. There are several different types of doctor that will be identified as a primary care physician - typically Family Practice, Internal Medicine or General Practice. There are also doctors who focus on children, called Pediatricians, who will serve as the primary care physician for your child.
Consult our online directory to find in-network family practice, general practice or internal medicine providers.
Many people feel most comfortable visiting a physician who is recommended by someone they know, like a family member, co-worker or friend. Ask around and see what doctor your friends and family visit. You can also ask another healthcare professional with whom you have a relationship, like a women’s primary care physician, a pharmacist, or even your dentist for a recommendation. If you’re moving, ask your current doctor if they have a recommendation for your new location.
Do you want a doctor located close to your home or office? Search for doctors with an office location that is convenient for you to visit. You’ll also want to consider office hours – what days and times does the doctor see patients? Will you need to take time off work to visit the office, or can you go after work or on weekends? It’s also a good idea to check what hospital the doctor admits patients to.
Language is another important factor to check. You need to be able to communicate clearly with your doctor, so check which languages he or she speaks to be sure you’ll be able to understand each other. Many doctors now use email or an online portal to communicate with patients, which may be another item of importance to tech-savvy communicators when selecting a physician.
Consult our provider finder's "advanced search" feature to find in-network doctors who speak Spanish or other languages.
Nothing can really give you a feel for whether you’ve selected the right doctor like an office visit and a face-to-face meeting. Be sure you feel comfortable in the office and with the physician and nurses. Your primary care physician should be someone you trust and can rely on to help manage your healthcare. Talk with him or her about any current medications you are taking and your medical history to be sure you are on the same page when it comes to managing any chronic conditions.
When in the office, you should evaluate other environmental factors. Take into account the demeanor of the people who answer the phone and greet you when you walk in – are they efficient and friendly? Are the phones answered in a timely manner? How far in advance do you need to schedule an appointment? And how long is the wait to see the doctor after you arrive for your appointment?
If for any reason you are not happy with your choice, most Blue Cross Blue Shield plans allow for you to change your primary care physician anytime during the plan year. Call the number on the back of your member ID card for more information, or find your local BCBS company's website.
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Hyundai Complimentary Maintenance
Complimentary maintenance includes Hyundai approved oil and oil filter change (except for electric vehicles and fuel cell electric vehicles) plus tire rotation at normal factory scheduled maintenance intervals for 3 years or 36,000 miles, whichever comes first. More frequent maintenance due to severe driving or conditions is excluded. Offer valid only for new 2020 - 2024 Hyundai models purchased or leased on or after February 1, 2020. See your Hyundai dealer for further details and limitations.
Terms of Hyundai Complimentary Maintenance Program (HCM)
• Complimentary on all new Model Year 2020 - 2024 Hyundai retail vehicles sold on and after February 1, 2020. (Hyundai retail vehicles purchased before February 1, 2020 do not qualify for HCM).
• More frequent maintenance due to severe driving or conditions is excluded.
• Covers oil and oil filter changes, tire rotations, and multi-point inspections, during Normal Maintenance Schedule Intervals only. See the Owner’s Manual for each vehicle model for full details.
• 3 years / 36,000 miles of coverage, whichever comes first.
• HCM services are only available at authorized Hyundai servicing dealers.
• Each service must be obtained within 1,000 miles or 1 month of the designated time listed in the Owner’s Manual. A customer’s failure to redeem services prior to the expiration of the applicable mileage/term will not void any unredeemed future services.
• Commercial, Certified Pre-Owned, used, and fleet vehicles are excluded, but professional use, i.e., realtor or outside sales, is allowed.
• Complimentary maintenance is not transferable; available to original owner/first retail customers only (except it can be transferred from spouse to spouse).
• Only covers basic services listed in the Owner’s Manual at the time specified. Normal wear and tear items such as engine and air filters, cabin filter, wiper blades, brake pads, etc. are not covered. Any additional maintenance due to severe driving is the customer’s responsibility.
• Does not cover services or repairs listed as “inspect” in the Owner’s Manual. Any recommended services and inspections outside of oil and oil filter changes, and tire rotations will be subject to charge.
• Some terms vary by state. Rates and reimbursements disclosed are subject to change without notice. Hyundai Motor America reserves the right to amend, alter, or cancel this program, including its terms, at any time.
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